A business process approach to human resource management

Figen Cakar, Umit S. Bititci, Jillian C. MacBryde

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


The initial objective of the research presented in this paper was to investigate human resource management (HRM) practices from a business process perspective. The paper first demonstrates the level of inconsistency in the field with respect to HRM models. The paper then develops the need for a more formal systems engineering-based approach for modelling HRM practices from a business process viewpoint. The paper then goes on to describe the model developed for the HRM business process together with the methodology used to validate the model. The paper concludes with a discussion on the validity of the model, which further demonstrates the differing points of view in this complex and multidisciplinary field.
Original languageEnglish
Pages (from-to)190-207
Number of pages17
JournalBusiness Process Management Journal
Issue number2
Publication statusPublished - 2003


  • business process re-engineering
  • human resource management
  • modelling

Cite this