Assessing service quality and satisfaction in police services using SERVQUAL

M. Donnelly, R. Rimmer, E.M.K. Shiu

Research output: Contribution to conference › Paper

Abstract

This papers assesses the service quality and satisfaction in police services using SERVQUAL.

Original language	English
Publication status	Published - 2006
Event	To be assertained - Duration: 1 Jan 1900 → …

Conference	To be assertained
Period	1/01/00 → …

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title = "Assessing service quality and satisfaction in police services using SERVQUAL",

abstract = "This papers assesses the service quality and satisfaction in police services using SERVQUAL.",

keywords = "Strathclyde police, SERVQUAL, service levels",

author = "M. Donnelly and R. Rimmer and E.M.K. Shiu",

note = "AHR; To be assertained ; Conference date: 01-01-1900",

year = "2006",

language = "English",

}

TY - CONF

T1 - Assessing service quality and satisfaction in police services using SERVQUAL

AU - Donnelly, M.

AU - Rimmer, R.

AU - Shiu, E.M.K.

N1 - AHR

PY - 2006

Y1 - 2006

N2 - This papers assesses the service quality and satisfaction in police services using SERVQUAL.

AB - This papers assesses the service quality and satisfaction in police services using SERVQUAL.

KW - Strathclyde police

KW - SERVQUAL

KW - service levels

UR - http://strathprints.strath.ac.uk/7415

M3 - Paper

T2 - To be assertained

Y2 - 1 January 1900

ER -