Challenges and opportunities in transforming laser system industry to deliver integrated product and service offers

Gokula Vasantha, Rajkumar Roy, Jonathan Corney

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

2 Citations (Scopus)


Laser system industry is a complex network entity that includes laser component manufacturer, laser manufacturer, system integrator, laser job shop, laser process developer and end product manufacturer. Currently this market segment is predominately product-centric in which the common business model is to sell laser systems with two years warranty. However increasing competition within this segment is forcing some stakeholders to go further than the existing business model, and aim to build long-standing relationship between others. In this paper, the current structure and level of servitization in laser industries, the implications of higher levels of servitization for the various stakeholders of the industry, and the opportunities to develop and deliver higher levels of servitization are discussed. Analyses of semi-structured interviews with managers of laser system manufacturer and laser job shops reveal that any servitized solutions would primarily require the transfer of capabilities between various stakeholders.

Original languageEnglish
Title of host publicationCollaborative Systems for Smart Networked Environments
EditorsLuis M. Camarinha-Matos, Hamideh Afsarmanesh
Place of PublicationLondon
Number of pages8
ISBN (Print)9783662447444
Publication statusPublished - 2014
Event15th IFIP WG 5.5Working Conference on Virtual Enterprises, PRO-VE 2014 - Amsterdam, United Kingdom
Duration: 6 Oct 20148 Oct 2014

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238


Conference15th IFIP WG 5.5Working Conference on Virtual Enterprises, PRO-VE 2014
Country/TerritoryUnited Kingdom


  • laser system
  • product-service system
  • servitisation
  • stakeholders

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