Correlates of co-production: evidence from a five-nation survey of citizens

Salvador Parrado, Gregg G. Van Ryzin, Tony Bovaird, Elke Löffler

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98 Citations (Scopus)

Abstract

We employ data from an original survey of citizens in the UK, France, Germany, Denmark, and the Czech Republic to examine correlates of citizen co-production of public services in three key policy areas: public safety, the environment, and health. The correlates of co-production we consider include demographic factors (age, gender, education, and employment status), community characteristics (urban, non-urban), performance perceptions (how good a job government is doing), government outreach (providing information and seeking consultation), and self-efficacy (how much of a difference citizens believe they can make). We also report on results from a series of focus groups on the topic of co-production held in each country. Our results suggest that women and elderly citizens generally engage more often in co-production and that self-efficacy-the belief that citizens can make a difference-is an especially important determinant across sectors. Interestingly, good outcome performance (in the sense of a safe neighborhood, a clean environment, and good health) seems to discourage co-production somewhat. Thus citizens' co-production appears to depend in part on awareness of a shortfall in public performance on outcomes. Our results also provide some evidence that co-production is enhanced when governments provide information or engage citizens in consultation. The specific determinants vary, however, not only by sector but across national contexts.

Original languageEnglish
Pages (from-to)85-112
Number of pages28
JournalInternational Public Management Journal
Volume16
Issue number1
DOIs
Publication statusE-pub ahead of print - 10 Jun 2013

Keywords

  • citizens
  • public services
  • public safety
  • environment
  • health
  • co-production

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