Doing Digital Inclusion: Health Handbook

Ciarán Morrison, Laura Rooney

Research output: Book/ReportCommissioned report

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12.6 million UK adults lack basic digital skills and 5.9 million have never used the internet before.
People who do not use the internet, in comparison to those who don’t, tend to be older, poorer, and more likely to be disabled. These demographics are also at greater risk of poor health and tend to rely most heavily on the NHS. Health inequalities amount to over £5.5 billion in annual NHS healthcare costs.
In 2014, 2% of the population reported digital interaction with the NHS
Despite 98% of GP’s in England offer online booking
51% NHS Choices users are more confident in dealing with healthcare professionals, with 27% of users making fewer visits to their GP because of visiting the site.
Original languageEnglish
Place of PublicationGlasgow
Commissioning bodyTinder Foundation
Number of pages4
Publication statusPublished - 27 Jan 2017


  • digital skills
  • barriers to learning
  • health delivery models
  • digital inclusion

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