TY - JOUR
T1 - Gender and emotion in tourism
T2 - do men and women tour leaders differ in their performance of emotional labour?
AU - Yim, Florence
AU - Cheung, Catherine
AU - Baum, Tom
PY - 2018/8/28
Y1 - 2018/8/28
N2 - This study aims to explore the extent of gender differences among Chinese tour leaders’ roles and the relationship of such differences to emotional labour, perceived organisational support and perceived supervisor support. The findings revealed surface acting and deep acting to be the two major strategies of emotional labour. Gender difference is found in performing surface acting strategies. Further analysis of gender differences showed that women tour leaders perform better with more care from organisation and rewards. Men tour leaders perform better with more supervisors’ care, concern, recognition and appreciation; and job training and facilitation.
AB - This study aims to explore the extent of gender differences among Chinese tour leaders’ roles and the relationship of such differences to emotional labour, perceived organisational support and perceived supervisor support. The findings revealed surface acting and deep acting to be the two major strategies of emotional labour. Gender difference is found in performing surface acting strategies. Further analysis of gender differences showed that women tour leaders perform better with more care from organisation and rewards. Men tour leaders perform better with more supervisors’ care, concern, recognition and appreciation; and job training and facilitation.
KW - emotional labour
KW - deep acting
KW - surface acting
KW - perceived organisational support
KW - perceived supervisor support
KW - role performance
UR - https://www.tandfonline.com/toc/wctr20/current
M3 - Article
JO - Journal of China Tourism Research
JF - Journal of China Tourism Research
SN - 1938-8160
ER -