Human resource management in tourism

T. Baum, J.J. Kokkranikal

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and training in tourism; (5) flexibility and innovation in the management of human resources; (6) recruitment, retention and turnover; (7) rewards, benefits and compensation; (8) managing quality through human resources; (9) the impact of globalization; (10) cultural contexts; (11) the emergence of 'aesthetic labour'; and (12) the impact of information and communication technologies.
Original languageEnglish
Title of host publicationTourism Management
Publication statusPublished - 2004


  • human resource management
  • tourism management
  • tourism

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