Indian call centres and business process outsourcing: an exploratory study of union formation

Philip Taylor, Premilla D'Cruz, Ernesto Noronha, Dora Scholarios

Research output: Contribution to conferencePaperpeer-review


In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.
Original languageEnglish
Publication statusPublished - Sep 2007
EventWork Employment and Society Conference - Aberdeen, United Kingdom
Duration: 11 Sep 200714 Sep 2007


ConferenceWork Employment and Society Conference
Abbreviated titleWES 2007
Country/TerritoryUnited Kingdom
Internet address


  • call centre
  • india
  • unions
  • business process outsourcing

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