Informational features of WhatsApp in everyday life in Madrid: an exploratory study

Juan Antonio Martínez-Comeche, Ian Ruthven

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WhatsApp is one of the most used social media tools, but little is known about its use for everyday purposes. In this study, the informational features of WhatsApp in everyday life in Madrid are analysed through 30 semi-structured interviews, resulting in an informational typology of the messages, a description of the informational purposes of WhatsApp use and descriptions of the social use of WhatsApp. We conclude that WhatsApp allows us to deepen our understanding of the informational habits of people in everyday life.
Original languageEnglish
JournalJournal of Information Science
Early online date7 Feb 2021
Publication statusE-pub ahead of print - 7 Feb 2021


  • WhatsApp
  • information behaviour
  • information interaction
  • HCI

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