Online repurchasing: the role of information disclosure, hope, and goal attainment

Syed Muhammad Fazel-E-Hasan, Hormoz Ahmadi, Gary Mortimer, Ian Lings, Louise Kelly, Hyoje (Jay) Kim

Research output: Contribution to journalArticlepeer-review

Abstract

The emergence of online purchasing has changed the relationship between consumers and brands. Our research focuses on online information disclosure and consumer hope in an online shopping environment. Two studies are undertaken to test the theoretically derived hypotheses. Study 1 evaluates the causal relationship between information disclosure and hope via an experiment in an online shopping context. Study 2 involves an online survey to test the nomological network presented in this research. The models identify the moderating effect of consumer product knowledge on online information disclosure and consumer hope. For academics, this research advances knowledge of how consumers' confidence in sharing personal information develops hope, consequently enabling them to attain their goals and repeat their purchases. For practitioners, it offers a better understanding of how investments are successful in aiding consumers to attain their goals and generate repeat purchase intentions in an online shopping environment.
Original languageEnglish
Pages (from-to)198-226
Number of pages29
JournalJournal of Consumer Affairs
Volume51
Issue number1
Early online date19 Jun 2019
DOIs
Publication statusPublished - 30 Apr 2020

Keywords

  • online purchasing
  • consumers
  • brand relationship

Cite this