Performance measurement for stakeholders: the case of Scottish local authorities

M. Wisniewski, D. Stewart

Research output: Contribution to journalArticlepeer-review

61 Citations (Scopus)


With continuing pressures for transparency, accountability and value for money, measuring the performance of public sector organisations is attracting increasing academic and management attention. However, little attention appears to have been paid to the performance information needs of stakeholders. This paper describes work with a number of Scottish local authority services to develop an information portfolio that would meet the performance measurement needs of diverse stakeholders. Overall, the approach was found to be useful, allowing services to identify the key stakeholders with an interest in their service's performance, the judgements about performance that each group wanted to make and the key information that stakeholders would need.
Original languageEnglish
Pages (from-to)222-233
Number of pages11
JournalInternational Journal of Public Sector Management
Issue number3
Publication statusPublished - 2004


  • local authorities
  • local government
  • performance management
  • public sector
  • Scotland

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