Rationalising the use of Twitter by official organisations during risk events: operationalising the social amplification of risk framework through causal loop diagrams

E.L. Comrie, C. Burns, A.B. Coulson, J. Quigley, K.F. Quigley

Research output: Contribution to journalArticlepeer-review

9 Citations (Scopus)
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Communication of health risk events is a complex and challenging task. The advent of information and communication technology along with the following popularisation and widespread uptake of social media are reshaping the field of risk communication. Guided by key tenets of the Social Amplification of Risk Framework, this study developed a causal loop diagram, capturing the perceptions of professionals in health organisations regarding the role of Twitter during risk events. The aim of this paper is to explore the use of the causal loop diagram and its role with rationalising the use of Twitter in risk communication strategies. A key finding of the model is the central role of trust and its interrelationship with other factors during a risk event. A contribution is made to operational research through the novel use of soft system dynamics in risk communication, to risk communication through the investigation of the new medium Twitter and also to research on the Social Amplification of Risk Framework by providing a means through which to operationalise the framework.
Original languageEnglish
Pages (from-to)792-801
Number of pages10
JournalEuropean Journal of Operational Research
Issue number2
Early online date23 Jul 2018
Publication statusPublished - 16 Jan 2019


  • OR in government
  • OR in societal problems
  • system dynamics
  • OR in health
  • operational research
  • social media
  • Twitter
  • risk communication
  • risk management

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