Understanding the process of building maintenance in Saudi Public sector

Ayman Alshehri, Ibrahim Motawa, Stephen Ogunlana

Research output: Chapter in Book/Report/Conference proceedingConference contribution book


The lack of a clear understanding of the process of Building Maintenance (BM) forms a major source of difficulty in the maintenance departments of Saudi Public buildings. A clearer understanding of the BM process can be achieved by employing a suitable process modelling technique to develop a generic process diagram of existing practices. The primary focus of this paper is to develop a generic process of BM, in order to illustrate a number of opportunities for increasing the effectiveness of BM processes and to improve the standard of work. All the information reported in this paper has been obtained through twelve interviews with practitioners involved in the process. This paper is based on a study that identified the parties involved in Public BM departments in Saudi Arabia and understanding the current state of the BM process. The literature reveals a number of deficiencies that need to be addressed, including: (1) poor communication between different parties; (2) lack of support from senior management; (3) poor quality of supervision (frequently leading to an increased length of time needed to resolve a problem, thus incurring higher costs.
Original languageEnglish
Title of host publicationRICS COBRA AUBEA 2015
Subtitle of host publicationThe Construction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors
Place of PublicationLondon
Number of pages12
Publication statusPublished - 2 Jul 2015
EventRICS COBRA AUBEA 2015 - Sydney, Australia
Duration: 8 Jul 201510 Jul 2015


ConferenceRICS COBRA AUBEA 2015


  • building maintenance
  • business
  • process
  • public sector
  • Saudi Arabia

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