E-government adoption and implementation in developing countries, an exploratory study of adoption success factors for e-government services to citizens (G2C) in Libya

  • Hossian Darbok

Student thesis: Doctoral Thesis


Since the advent of Internet and communication technologies, E-government has become a Subject of considerable importance to the developed and developing countries, providing these countries with many potential opportunities to improve the quality of public services, provide cost-effective service delivery, and promote a better relationship between citizens and governments than that associated with traditional modes of public services delivery. However, the few existing studies in the field of IS related to the adoption and diffusion of online public services in the context of developing countries reveal that citizens remain sceptical about accepting internet-based technologies. This raises the question among researchers, scholars, and practitioners involved in the development and implementation of ICT, of how governments can increase citizen adoption and level of usage of the new electronic delivery channel in respect of public services in developing countries. The primary objectives of this study are twofold. Firstly, it aims to identify the critical success factors in respect of E-government adoption and implementation in Libya, from the citizen perspective, and secondly, it aims to determine the inter-relationships among these factors in the Libyan context. In doing this it assesses the usefulness of the Technology Acceptance Model (TAM) as a basis for the development of a conceptual framework enabling rational, informed decisions underlying and predicting citizen satisfaction with E- government services in Libya. To achieve its aims, the study undertakes five main tasks, these being: (1) a review of the literature, (2) a preliminary field investigation to ensure the appropriateness of the research approach chosen for the study, (3) a pilot study to assess the reliability and validity of the research model, (4) the development of hypotheses and scales, and (5) the development and validation of a research model via a questionnaire survey. Triangulation of the data is achieved by using qualitative interviews as well as a quantitative survey. The data from the study is then compared and contrasted with the literature from which the theoretical framework for the contextualisation and interpretation of findings was developed.
Date of Award16 Feb 2016
Original languageEnglish
Awarding Institution
  • University Of Strathclyde
SupervisorDmitri Roussinov (Supervisor) & Ian Ruthven (Supervisor)

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